The COVID-19 pandemic has disrupted supply chains and long-term business plans. Now that dependable supply partners, and technology and automation have become the top priority for businesses, the demand for reliable logistics delivery services is also on the rise.
The present logistics service market is expecting to see an annual growth rate of 8% over the next 5 years. With so many options available, you can get easily confused about which third-party logistics companies to pick and rely on. After all, having your product reach your client safely and on time is a dream come true for every business owner.
Well, we are here to send a few pointers your way to give you an idea about what you should be looking for in logistics service.
Factors to consider before Logistics Company Selection:
1) Vehicle Visibility and Real-Time Tracking:
Hate to be in suspense about last-mile deliveries? You can opt for a logistics service that offers tracking services for their fleet. Logistics services like Porter understand your need to know where your product is on the go. No more suspense about deliveries and no packages will suspiciously go missing or turn up late. Your logistics service will allow you to track your vehicle from anywhere to make sure your product reaches your customer on time.
2) Professional Drivers and Professional Management of Goods:
It’s no secret that several logistics management and package handlers seldom treat your goods with care. While choosing local logistics with local employees can be slightly more pocket-friendly, the unreliability of the behavior of drivers and handling of goods should be enough to change your mind on the matter. Pick a professional logistics company that will follow your transport instructions and treat fragile items with care. Since you need logistics for business purposes, you need to make sure their staff is well-trained.
3) Economic Pricing by Logistics Companies:
Wasting money on bad logistics is a strict no-no for businesses. We are sure you do not want to lose money both on damaged products and bad logistics services. Then how to make this a win-win situation? Simply find the logistics delivery company in India that provides detailed reports of delivery costs and is best suited for you. This will help you choose your delivery schemes consciously and save you from wasting too much money. To avoid falling into the trap of dynamic pricing, find logistics companies such as Porter, which offers the best prices.
4) Multiple Vehicles Choices for Logistics Delivery:
Would you ever send a biscuit packet in a four-wheeler? As funny as it sounds, many logistics delivery companies are under the misconception that businesses tend to send voluminous packages. Therefore, most logistic companies in India have the tendency to have only big vehicles for transport. A good logistics delivery service will have a varied fleet with multiple vehicles, which can be assigned according to the bulk of packages. Logistics delivery companies should have varied transport vehicles.
5) Easy Online Booking for Logistics Service:
A logistics delivery company needs to be tech-innovative and include online booking services. You, as a business owner, will never have the time to physically visit logistics offices to place your order. Online booking by your logistics service can help you make all your booking from the comfort of your home and office. This way, you will have enough time to look into other strategic aspects of your business.
6) Instant Availability:
We are all guilty of forgetting to complete our tasks on time. After all, to err is human. The additional problem with last-mile delivery is that you cannot be sure when it will reach the main hub. In this scenario, last-minute bookings are the best solution for you.
Check if your logistics company can arrange delivery services for you on short notice. Additionally, last-minute bookings should not have high surcharge fares. A reasonably priced delivery service that doesn’t overcharge for last-minute booking will be your ultimate savior.
7) Reliable Customer Helpline:
Are your parcels going missing? Transit damage due to mishandling? Are packages not out for delivery? And you’re on your own? It’s heart-breaking when logistics delivery services refuse to take transit responsibility even after promising you good service. A reliable logistics delivery service would provide assistance almost 24*7 with an active correspondent. There is nothing more frustrating than having the phone ring for an eternity without anyone picking it up. Pick a logistics company that provides fast customer care service to all their clients.
8) Safe Delivery Guarantee:
Reporting transit damage and theft won’t help you cope with the lost product or customer trust. While selecting from various logistics companies, look for their policies regarding refunds or concessions so that at least some of your losses can be recovered. Additionally, check if the logistics delivery service provides a safe delivery guarantee and transit damage insurance.
9) Communicative Drivers and Helpers:
Parcels are often returned or delivered to the wrong address, leading to additional shipment expenses. Top it off with angry clients, and you have the perfect recipe for disaster. Communicative helpers and drivers will make it their responsibility to deliver the parcels to their rightful owners and not return them simply because they couldn’t understand the address. After all, you need to have reliable logistics for business purposes.
10) Quality of Reviews and Client-Base:
How to know for sure if logistics companies follow all these principles mentioned above? Reviews are your simple solution. A good logistics delivery service will always have great reviews online and offline. They will have a huge client base or at least customers from renowned brand names availing of their service. Do your homework to ensure the company has enough positive reviews to warrant your trust.
You have to agree that logistics form an indispensable part of businesses. The competition in the market inevitably means that you need to up your game in logistics operations. To promise your customers quick and hassle-free delivery, choosing the best logistics transport delivery partner is vital. Porter is the perfect logistics for business delivery. It will help remove all supply chain frictions, giving you access to dependable and cost-effective logistics in India.
