More orders and deliveries every day? That’s great! An increase in sales is always a good thing for your business. Scaling your business not only means fulfilling your customer’s demands and making the best quality products but also ensuring they get delivered on time and in the right condition. With e-commerce booming during the pandemic, businesses need to prioritize customer experience and satisfaction for them to return for more.
One of the most critical parts of selling online is finding the apt delivery service to partner with since the right courier service will help you bring more business to your table. According to Forbes, 87% of consumers who had an overall positive purchase experience from the company are likely to place an order again.
So, how do you choose a courier service for your business? It may seem like the multitude of services that all logistics companies provide are the same. However, that is not the case. Many courier delivery services may not fit well with your business needs. Partnering up with the first delivery service company you find without knowing about them may not be fruitful. Therefore knowing more about what they offer is imperative. So what considerations should you look for? We’ve listed out some of the most salient features you need to check to choose the best courier service in India.
7 Considerations Before Picking a Courier Service Partner:
1) Dependability of Courier Service:
One of your primary considerations while selecting a courier service is dependability. If your shipments are routinely delayed or the goods reach your customers in a damaged condition, it’s time to consider a different alternative.
Your courier service should provide dependable service at an affordable rate. If they guarantee deliveries within a certain timeframe, they will keep that promise. Hence, choosing a dependable courier service, like Porter may make all the difference to your business. Investing more early on saves you money in lower shipping expenses down the road and helps build a loyal customer base.
2) Payment Methods:
Any business transaction involves money. Payments are frequently processed through a third party, usually a bank. However, other parties can also play key roles. Delivery services, for instance, play a similar role in enabling cash payments between businesses or individuals. But what distinguishes one courier service from another? Payment methods.
Certain services accept cash on delivery, whereas others accept contactless payments such as wallet recharges and PayTM. If you interact with clients who appreciate multiple modes of payment, or if your delivery volume is too big for an all-in-one solution, a combination of alternatives, providing credit would be suitable for your business.
3) Quick Delivery Time:
One of your primary priorities when selecting a courier service is delivery time. Speed is determined by a variety of variables, including courier volume, source and destination locations, and, obviously, weather conditions!
For example, if your product comes with an expiry date but demands a two-day travel window, would it make a difference if it reached three days later? If time is critical for a specific delivery, you should do your homework on each courier service’s predicted speeds before determining which one is the perfect fit for you.
4) Real-time Tracking Functionality:
The pan-India online courier delivery service can easily trace all of its shipments and notify the clients promptly after picking up the package. It will help in tracking the status of your delivery at any moment, even while it is en route.
A good tracking program employed by courier services like Porter will also let you see when your package will arrive or if there’ll be any delays. Without an online, real-time tracker, there is no way to know what’s happening with your delivery. It could also cost business money if an item is canceled due to late delivery. So, pick your courier service wisely.
5) Cost-Effective Courier Service:
Because you will be utilizing their delivery services frequently to deliver products to clients, affordability is a crucial parameter to consider when selecting courier services. Some providers charge based on a product’s weight and size. In other words, the higher the expense, the greater the weight and bulk, and vice versa. Some courier services, on the other hand, bill clients based on the distance and destination of the delivery.
6) Dedicated Customer Service:
Customer service is one of those things that you question if you even require it? What exactly does it do? Surprisingly, most courier services provide no customer service of any kind. So, how should your clients contact your business if they have an issue or a concern? Assume they sent a shipment, and something went awry. They wish to get a refund or another item sent to them. Dedicated key account managers like the ones Porter offers, will come in very handy at such moments.
7) Credibility of Courier Service:
How effectively has their business been running? Before deciding on a delivery service partner you must go through their past reviews, feedback as well as testimonials. This will give you an accurate understanding of how well they deliver. Making sure that both you and your customers have a positive experience is an equally important consideration.
Choose Your Online Delivery Service Partner Wisely!
These 7 tips will help you gauge and decide the type of courier service that would best suit your business. But if it sounds like a lot of work, we bring you a solution for all your delivery needs.
Porter is one of the leading intra-city logistics marketplace in India. They assist businesses with both last-mile and first-mile deliveries. It also provides a range of support solutions, like on-demand conveyance, real-time monitoring, and supply chain management, and also has helped enterprises increase their efficiency and reduce logistical expenses.
But why should you trust Porter? Porter gives you accessibility to speedy, trustworthy, and cost-effective online bookings through their app, anywhere and any time! The app helps you monitor your package or truck location and get verified driver contact information. You can choose the payment method as per your convenience and get cashback offers if you use their wallet, giving you the ease of cashless payment. With Porter, you can simply sit back, chill and not worry about your product deliveries. Download the app and sign up with Porter now!
