SNAPSHOT
Leading the Way in Wide Format Technology
Partnering with international giants such as XAAR, Spectra and Konica, Britomatics India Pvt Ltd offers a comprehensive range of products related to wide format technology for the commercial graphics sector. From incorrect product deliveries to product loss and cancelled orders, the lack of a strong logistics backbone was impacting customer experience and reliability. With Porter Enterprise, Britomatics managed to recover 30% of its revenue and become the trusted partner for companies in the industry.
Printing out Losses
- 20% product loss rate
- Order cancellations
- Revenue loss
Finetuning the Process
- Trustworthy driver-partners
- On-demand vehicles
- Reliable order fulfillment
The Perfect Picture
- 30% revenue recovery
- 95% less vendor coordination time
- 70% reduction in manhours
From corporate brandings on keychains to t-shirts to car wrappings and outdoor hoardings – printing on a commercial level is all around us in one way or another. Britomatics India Pvt Ltd supplies the printing materials which make this possible. Partnering with international giants such as XAAR, Spectra and Konica, Britomatics offers a comprehensive range of products related to wide format technology, including inkjet printers, print heads, inks, and consumables for the commercial graphics sector.
Several major issues arose in the milk run delivery model Britomatics had adopted initially. As incorrect products were frequently delivered to customers, receiving incompatible printing implements meant they couldn’t do their jobs correctly. Aside from this, Britomatics also experienced a product loss rate of 2 out of every 10 deliveries. These problems led to losses and depletion of products and also heavily impacted customer experience and general trust in the company. More than that, considering that they had a limited number of vehicles at their disposal, Britomatics were unable to accommodate new orders. This led to them cancelling orders which resulted in loss of revenue and customer goodwill.
Britomatics was on the lookout for a logistics partner which could help them provide world-class logistics as a world-class company.
In 2022, Porter Enterprise jumped in to deliver on this promise. With this partnership, the logistics for Britomatics underwent a remarkable transformation. Porter Enterprise enabled efficient, on-time deliveries, eliminating the risk of product loss and incorrect deliveries. With the availability of on-demand vehicles of all sizes from Porter, the flexibility allowed Britomatics to accommodate all orders. This led to an increase in their order volume and the capacity to meet customer demands consistently fostered goodwill and customer loyalty.
With Porter Enterprise at the helm, Britomatics also saw significant improvements in its operations. Manhours were reduced by 70%, logistics costs were cut by 25% and the time taken to coordinate with logistics vendors was slashed by an amazing 95%. As the issue of order cancellations due to vehicle unavailability had been eliminated, Britomatics could recover 30% of its revenue.
Speaking to Sumit Dev, Founder, “Since 1995, we have aimed to be a leader in providing wide format digital technology solutions. While we have continued to innovate our product lines over the years, Porter Enterprise has helped us modernise our logistics as well. With anytime deliveries, we can uphold our world-class standards in customer experience as well! We have streamlined our supply chain, reduced costs, and achieved reliable, secure deliveries, paving the way for our future growth.”
Trustworthy, on-time, on-demand deliveries have made Britomatics the go-to solution for their customers in the commercial graphics industry.
Want a logistics solution for your business that is efficient, scalable, and, more importantly, agile? Contact Porter Enterprise to help you streamline your logistics needs! Call us at +91 9667309777 or drop an inquiry at enterprise@theporter.in. We will be happy to help you find a fix tailored to your requirements.
