Delhi is one of India’s largest and busiest metropolitan cities. Its majority urban and employed crowd rely upon express delivery service of their groceries, veggies, fruits, dairy products, medicines, and much more. This indicates that a significant portion of the population does not have the leisure to go out and buy daily essentials, let alone invest their time in mundane tasks. The result is a need for local delivery services to manage erratic demands in smaller timeframes.
The new mentality of the urban customer can be witnessed in the impatience for the delivery of their online orders such as apparel, jewellery, and much more. But, express delivery service is hard to manage. Businesses are currently experiencing a significant setback, failing to meet the inconsistent spikes in orders.
Adding on to the issues, over 49% of shoppers say they are more likely to shop online if a same-day delivery option is available. So, what can your business do to adapt to such a surge? This is where the On-Demand delivery Service comes into the picture.
What is On-Demand Delivery Service?
On-demand Courier delivery is an end-to-end Express Delivery Service Solution that empowers businesses to procure a product and complete the delivery efficiently. From identifying an order to ensuring flawless last-mile delivery, all comes under defining how on-demand logistics delivery are now handled in the country.
You can easily take the food delivery example in this case. Every order is supplied within 45 minutes or less while covering everything from preparation to delivery.
You see, a lot more is involved in on-demand services than the traditional logistics management. Modern technologies like IoT, analytics, cloud computing, machine learning, and predictive intelligence are leveraged concurrently to reduce the ETAs all across the city.
How is Delhi Adopting the On-Demand Delivery Model?
India’s capital city has caught up with the world and is finally entering the on-demand economy. Industries such as travel and transportation, grocery, food delivery, healthcare, salons, and professional services are reimagined to enter an ecosystem worth $335 billion by 2025. This kind of evolution attracts the proper funding, inspires automation, and changes how consumers perceive the market.
Let’s have a look at the niches that are making a name for themselves.
Online Food Ordering:
Customers have realized their need for convenience in the past five years, with numbers for online food ordering shooting through the roof. As Delhi went into a stringent lockdown during the pandemic, the call for safety and distance appeared out of nowhere. On-demand delivery of food orders closed this gap efficiently while following the protocols set by the State Government. Today, it covers three areas – multi-drop food delivery, electronic proof of delivery, and tracking in real-time.
Local Courier Delivery Service:
The domestic couriers market is divided by application into three segments – business-to-business (B2B), consumer-to-consumer (C2C), and business-to-consumer (B2C). In 2020, B2B took the largest share of this market by accounting for 48.3% of the total deliveries.
With the eCommerce boom bringing about a dynamic change in the courier and express parcels market, the demand for more local couriers is bound to increase in metropolitan cities like Delhi.
Leveraging On-Demand Services for Business Benefit:
New research has found that 65% of consumers are willing to pay more for faster deliveries. In line with this, users are now expecting express delivery service to fulfill their demands at the beck and call of their necessities and luxuries. Hence, opting for on-demand delivery services could be the edge that drives businesses across the finish line first.
Let’s see how an on-demand service is a precursor to the next step in growth and business expansion.
1) Reach every customer:
On-demand delivery enables firms to serve their customers right where they are, allowing businesses to surpass the traditional conventions of brick-and-mortar stores. This translates to a more extensive customer base that spans way past a store’s local visibility. Plus, the express delivery service builds a strong relationship with the customer, driving loyalty and repeat business.
2) Increased Customer Insights:
Considering how advanced technologies such as IoT and deep learning are used to make on-demand delivery a reality, it also opens up the possibility of understanding different customers’ buying patterns and behavioral trends. The cumulative data then sets the foundation to predict demand patterns and improve the chances of up-selling and cross-selling.
3) Increased Efficiency and Accountability:
Providing quick updates on the location, dispatch procedure, and pickup point of your parcel and the exact arrival time makes the shopping journey for a consumer precise to the end. The more updates a consumer receives, the more valuable they feel. Tapping on this notion, express delivery services eliminate middlemen from the process, connecting the business directly to the customers. The result is an added ease of online booking with real-time tracking that builds a sense of reliability towards the seller.
4) Reduced Operating Costs:
On-demand parcel delivery solutions decrease recurring expenses by optimizing the placement of physical warehouses and utilizing the efficiencies of human resources through ML platforms that handle all the complex calculations on the backend. Automation also acts as an effective tool in reducing manual intervention and building higher ROIs over time.
Get started with Porter!
Porter offers various On-Spot Demand Services, including on-demand transportation, express delivery services, local delivery service, courier delivery services, transport (truck rental services), packers and movers, gig-workforce, last-mile, and middle-mile logistics. We enable on-demand delivery of anything from anywhere in the shortest time.
As India’s largest marketplace for intra-city logistics, Porter caters to enterprises in both the B2B and B2C sector, helping them ensure order fulfillment in a user-friendly and affordable manner. The idea here is to increase efficiency and lower logistical costs while laying the foundation for market expansion.
Check out our website to know how you can leverage online delivery services today.
