Last-mile logistics forms a significant part of the delivery process, but inefficiency in traditional last-mile logistics is quite a common and consistent issue. With manual planning comes issues related to charting the best delivery routes and the lack of real-time package tracking, all of which ultimately impact your business.
The ‘last-mile problem’ is real, but it can be tackled if the steadily advancing technology is put to thorough use. Deploying technology for managing fleets, optimising routes, adding flexibility in delivery schedules, and real-time updates can help the last-mile logistics industry overcome the roadblocks.
Let us now dig deeper into the benefits of a tech-enabled last-mile logistics solution to help your business grow.
Easy Navigation and Booking for Last-Mile Logistics
Traditional methods of calling or visiting transporter offices to book last-mile logistics services can be time-consuming. Thanks to technology, booking last-mile logistics services through an app with minimal human intervention has become the norm. Businesses need to choose a last-mile logistics app that is smooth and easy to navigate — a platform that performs well and responds within seconds can help you streamline your delivery process.
Flexible Deliveries in Last-Mile Logistics
Customer demands have heightened significantly over the years, and, with the ease of digital payments, impromptu purchases have increased too. So, as a business owner, you can receive orders from your customers anytime. And what will keep your customers satisfied is quick and consistent deliveries anywhere.
A tech-strong, last-mile logistics platform backed by a vast fleet of delivery partners will allow you to book flexible delivery slots within minutes. This way, your customers do not have to wait for hours for their packages anymore.
Accurate Delivery Data and Updates
As your business grows, visibility and transparency about your deliveries become more critical and challenging. Numbers suggest that most customers would not rely on a brand with inaccurate or poor data visibility. They want constant visibility of their packages till they arrive at their doorstep.
Hence, you need to have complete visibility of the last mile logistics process, both for yourself and your customers, something which tech-enabled logistics platforms provide by default.
Appropriate Support Channels for You and Your Customers
Unpredictability or unforeseen issues like vehicle breakdown, damaged goods, and failed delivery attempts with last mile logistics is a common challenge for businesses. While you cannot control every delay or issue that occurs in transit, having a smooth and prompt communication channel can be helpful in such circumstances.
The ability of such apps to offer instant customer support helps resolve various queries that might arise due to unpredictable circumstances, thereby not only resolving queries promptly but also portraying a positive image of the business. This makes a tech-enabled last mile logistics service highly customer-centric and efficient.
Why Should You Choose Porter for Last-Mile Logistics?
As an SME business, efficiently running end-to-end logistics in-house may not be possible due to limited technological infrastructure and other resources. The other option is doing all of this manually, which has the disadvantage of hampering business productivity.
Collaborating with an experienced tech-enabled last-mile logistics provider will bring more efficiency into your operations as you do not have to do repetitive tasks, such as route planning, vehicle tracking, and budget calculation, manually any longer. A tech-enabled last mile logistics platform will ensure a seamless delivery process based on vehicle capacity, workforce availability, waiting time, possible traffic delays, multiple stops on the way, and so on.
And how can Porter’s logistics service help your business?
Porter’s last mile logistics service can provide a smooth delivery experience to your customers to boost your business further. With our last mile logistics service, you don’t have to worry about any of the last mile logistics challenges we addressed in this blog because we will take care of them.
You can book any vehicle, be it 2-wheelers, 3-wheelers, or trucks, as soon as you have to make a delivery. Our local and hyperlocal logistics networks enable us to offer you last mile logistics services at budget-friendly and transparent rates. The price you pay for your trips will depend on your locality, with zero hidden charges!
We also offer outstation services up to 300 kilometres from the city centre so you can expand your customer base further.
With Porter, you can always be assured of your packages with real-time visibility on our app and reliable and professional driver-partners. Plus, in case of unforeseen circumstances during transit, our dedicated customer support team will always be at your service!
Porter is present in 18 cities across India to give you an efficient last mile logistics service so you can easily grow your business. Download Porter and experience superior last mile logistics services!
