Johnson & Johnson Medical provides solutions to doctors, patients and nurses. Being a leading Medical Devices provider, what sets J&J apart is its constant focus on innovation. Of the many medical products J&J works on, is a ready-to-drink electrolyte mix which helps many throughout the nation.
But due to Covid-19 restrictions, J&J was finding it difficult to reach out to healthcare professionals due to which their sample distribution was impacted. Under these dire & restrictive circumstances, J&J needed an expert to help them solve the following logistics issues:
- Quick deliveries with multiple stop points, within hours of initiating the booking
- A team equipped to handle multi-point deliveries
- A decentralised booking process through geographically distributed Medical Representatives (MR)
- A central payment funnel for all these deliveries and weekly reports for payment
India’s largest marketplace for Intra-city logistics, Porter was brought on board to exercise its expertise.
Porter for Enterprise was able to help J&J with its medical product distribution issues by creating an enterprise account for the on-demand facility.
The feature provided the team with wide decentralised coverage across Tier 1 & 2 cities. The enterprise account connected more than 20000+ driver-partners, thereby fulfilling 100% of all last-mile deliveries to all health professionals. The decentralized and organised system also helped the brand deliver 500+ products daily.
The same enterprise account created & managed a single wallet system for 150 users and provided an easy and single point of top-ups without any reimbursement hassles for J&J’s 150+ on-ground employees.
The enterprise model from Porter helped J&J deliver 5000+ products in 2 months. Having partnered with us, J&J was able to reach its 100% sample delivery targets amidst the pandemic.
Additionally, the company was also able to reduce their cost per delivery by 40%, once they increased their delivery points & added multiple points in cities with high movement.
We understand that Covid-19 has put huge pressure on the pharmaceutical industry. The sudden surge in demand coupled with restricted movement made it difficult for pharmaceutical companies to carry out their day-to-day operations. Porter for Enterprise recognises the hurdles in the field and promises to improve & solve the following issues:
- Scheduling of multiple delivery points
- Capacity constraints
- Driver shortage
- Immediate on-demand deliveries
J&J having partnered with Porter was able to increase its customer satisfaction in a difficult environment. At Porter, we strive to be Good for your Goods!
If you would like to increase your customer’s satisfaction score, write to use at firstname.lastname@example.org