The courier delivery services industry is expected to grow further this year. This comes after a period of rapid transformation where digital disruption has redefined the way businesses operate and interact with their customers. With e-commerce on the rise, getting products from point A to B has become more critical than ever for companies. According to a report by Statista, the global courier delivery service industry was valued at $138 billion in 2021, up from $98 billion in 2018. The benefits of digital have been felt across many sectors, and the same can be said for courier services. Let’s take a look at what has changed in this sector and how technology can help you cut logistics costs.
Digital Adoption in Courier Delivery Service
Adopting new technology has been a vital aspect of the courier industry’s growth. The rise of digital has challenged traditional models of customer service and operations. Having an online presence is almost a prerequisite for companies that want to compete in the courier services industry. While no single solution works for every business, those that have adopted digital and optimized their customer experience have seen significant benefits. Digital customer service and operations such as online tracking and automation of manual processes through courier app are doing wonders for millions of businesses.
What’s changed in the courier delivery service industry?
As the courier delivery service industry has matured, so have the courier delivery service providers. While humans have delivered the services provided by courier companies for years, advancements in technology have allowed businesses to automate various functions. This has significantly reduced the cost of using local parcel services or courier delivery services and offered more convenience to customers.
1) Real-time tracking:
Advancements in real-time tracking technology allow businesses to know exactly where their shipments are. This has given customers more control over the delivery process as well, allowing them to track their shipments via their smartphones.
2) Automated sorting:
Many local courier delivery services now use automated sorting systems to more efficiently process incoming orders. When shipments are sorted by machine, there is less likelihood of human error concerning the contents of each order. Additionally, the speed at which these systems operate often allows for several orders to be sorted at once.
This reduces the time between receiving an order, pickup, and delivery. Additionally, many shipping companies now offer various shipment tracking options that enable customers to keep track of their orders from start to finish. Some systems even allow customers to set up notifications sent as soon as an order is received and ready to be shipped.
3) Remote scanning:
A remote scanner helps courier delivery services cut down the time spent at a business’s location. This ultimately allows couriers to complete more daily deliveries and customers to receive their shipments faster. A remote scanner is especially beneficial for businesses receiving large shipments.
This also reduces the number of workers needed at a single location, leading to a reduction in costs. A remote scanner allows couriers to process packages remotely from their own offices. Remote scanners are less expensive than traditional ones and are easier to maintain.
Key benefits of using a courier delivery service
Same-day courier, fast pickup and delivery, personal parcel service, etc., are some of the many perks associated with choosing a tech-enabled courier delivery service. Below is a short list of a few other benefits.
1) Efficient courier delivery service:
When executed correctly, a courier delivery service can drastically improve your efficiency and functionality. With professional order fulfilment and shipping taken care of, you can focus on the important parts of your business.
2) Better customer experience:
A lot of courier delivery services offer tech-enabled customer support and services. When digital customer service is executed well, customers can track their shipments and see what has happened at each stage of the pickup and delivery process.
3) More accurate data:
Tracking your logistics data has never been easier. With new technology like IoT, courier delivery services enable businesses to track and log data more accurately. This can help businesses with planning and forecasting as well as ensure that they follow regulatory compliance.
4) Securing high-value goods:
Many courier delivery services are now using technology to track their vehicles. This assists businesses in tracking and tracing their assets, which is especially important for high-value items such as medical supplies and pharmaceuticals.
5) Compliance with regulations:
This can also assist businesses in complying with government regulations governing the transportation of sensitive materials. An automated dispatch system helps dispatch vehicles based on real-time data and traffic information. This allows businesses to deliver couriers more efficiently, lowering operating costs.
Technology has enabled businesses to automate manual processes and reduce the need for human labour. The courier delivery service industry is no different. The Courier delivery services industry is expected to grow significantly shortly due to digital transformation and the adoption of new technologies.
Choosing a good courier delivery service can help your business improve customer experience and reduce costs. Porter is India’s largest intra-city logistics marketplace. With Porter, you can book a courier online & get same-day courier delivery. Forgot your documents, laptops, or lunch box at home? Schedule our 2-wheeler courier delivery service, which will be delivered immediately anywhere in the city. From providing sample products to customers to delivering food products, we are the one-stop solution for all your courier needs. So, sign up with Porter for Enterprise and make your business logistics a breeze.