PRIVACY POLICY

Privacy Policy

This privacy policy sets out how Porter uses and protects any information that you give Porter when you use this website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and Porter under the Information Technology Act, 2000 together with the Rules framed from time to time.

Your privacy matters to SmartShift Logistics Solutions Private Limited (the "Company", "we", "Porter", or "us").

This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://porter.in/, or the PORTER mobile applications named Porter and Porter Driver Partner App (collectively, "Porter Apps”) and is applicable, without limitation, to those including customers/service recipients and drivers.

The terms "you" and "your" refer to the user of the Porter Apps. The term "Services" refers to any services offered by Porter/You whether on the Porter Apps or otherwise. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms of Service and the Driver Partner Terms and Conditions based on the user of Porter.

Porter is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using the Porter Apps and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Porter Apps.

Porter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

• Name and job title.
• Contact information including email address.
• Demographic information such as postcode, address, mobile number, login name, preferences and interests.
• Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, invoices, etc.
• Other information relevant to customer surveys and/or offers.
• App install, uninstall and otherinstalled apps information.
• If you sign up to use our Services as a Driver Partner, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate, bank account details, utility bills, registration certificate, driving license, etc. and such other documents which evidence the health or fitness of the vehicle to provide Services on the Porter Apps, call and SMS details which may be shared with our customer while providing the Services.
• We collect background check and identity verification information of the Driver Partner. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf.
• In case you sign up as a Driver Partner, enable features that require Porter’s access to other applications on Your device aiming to prevent frauds towards the customers. In case if the Driver Partner wishes to participate in the referral program, the contact list stored in the phone will be accessed by us post the Driver Partner consents to share such selected mobile number. We do not intend to share such selected mobile numbers with any third party.
• You may request when you would like to review the information you have provided and Porter shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.
• Porter shall not retain sensitive personal data or information for longer than is required for the purposes for which the information may lawfully be used.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal Record Keeping
  We may use the information to improve our Services. We may use this information to:

  • Allow you to use Services on the Porter Apps and to carry out our obligations arising from any contracts between you and us
  • Allow you to undertake or initiate any transactions on the Porter Apps
  • To inform your usage of the Porter Apps and to manage your account with Porter Apps
  • To process the payments with respect to the transactions which you may avail on the Porter Apps and to perform ancillary Services
  • To respond to your comments. reviews and questions, in order to provide customer support and better Services
  • To communicate important notices and changes to the Services provided on the Porter Apps
  • To track the order status, processing, and provision of Services as per your applicability
  • For any other purposes with your consent.
    We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.
    You may specifically opt‑out of the above in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 or otherwise specified. In case you wish to opt out of the same, please contact us at 4410 4410 (add your city code).

• Security
  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("IT RSP Rules") to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our Services or such period as may be required by applicable laws in India. You are required to keep your information and all the other data you obtain on the Porter Apps strictly confidential.

• Disclosure
  We may disclose to third‑party services certain personally identifiable information listed below:

  • Information you provide us such as name, email, mobile phone number, language.
  • Information we collect as you access and use our service, including device information, location and network carrier. We collect precise or approximate location data in foreground when the Porter Apps from the users’ mobile devices if they enable us to do so. Porter collects this data from the time the Service is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick‑up locations, enable safety features, and prevent and detect fraud. Porter collects the Driver Partner’s location data, and links location data collected during a trip with their customer’s account, even if the customer has not enabled us to collect location data from their device. This enables us to offer Services to the customers like receipt generation and customer support.
    This information is shared with third‑party service providers under contracts entered into with them so that we can:
  • Personalize the Porter Apps for you so you get the smoothest experience.
  • Perform behavioural analytics.
  • Sharing of information with our Vendors, Consultants, Marketing Partners, Research Firms and other Service Providers or Business Partners such as payment processing entities, to support our Services.
  • We may share your information with our academic partners for the purposes of carrying out academic research.
  • In case if you are a Driver Partner with PORTER, we may share you name, phone number and/or profile picture (if applicable) with other users in order to provide them the Services.
  • We may disclose this information with the Governmental Agencies, enforcement agencies or other companies assisting us, when we are obligated under applicable laws or in good faith or in compliance to any orders or processes; or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
  • We may also share your information with our parent, subsidiaries and/or affiliates for internal/business related reasons. We further reserve the right to disclose and /or transfer such information in connection with any merger, consolidation, restructuring or sale of our business and/or assets.

Deletion of Information

Upon your deletion of your Porter account or on receipt of a written request from You, we will delete your personal information, except where retention is necessary for the purposes of ensuring safety, security, fraud prevention, compliance with legal requirements, or to enforce any of our rights or for any business requirements.

However, certain data (including geo-location, trip, or transaction history and/or data) may be retained wherever legally or operationally required. Any requests for deletion of your personal information may be sent to itgo@theporter.in. Please note that upon deletion of your personal information, we shall have the option not to provide any Services for which such information was sought.

PROHIBITED ACTIVITIES

As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

• belongs to another person and to which the user does not have any right
• is defamatory, obscene, pornographic, pedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libelous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force
• is harmful to child
• infringes any patent, trademark, copyright or other proprietary rights
• violates any law for the time being in force
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact
• impersonates another person
• threatens the unity, integrity, defence,security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation
• contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource
• is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

In case of non‑compliance with rules and regulations, Policy or the terms of service, we have the right to terminate the access or usage rights of the users to the computer resource or the Porter Apps immediately or remove non‑compliant information or both, as the case may be.

WITHDRAWAL OR NON-PROVISION OF DATA

Please note that You shall have an option not to provide the data or information sought to be collected. You shall, at any time while availing the Services or otherwise, also have an option to withdraw its consent given earlier to Porter by contacting us. Such withdrawal of the consent shall be sent in writing to the body corporate. However, in such cases, Porter shall have the option not to provide any Services for which the said information was sought.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and/or Porter Apps.

LINK TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website which may also be in form of a banner advertisement. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and may contact that third party directly.

We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen

You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CONTACT US

If there are any questions regarding this privacy policy or if you wish to report a breach of the Privacy Policy, you may contact us using the information on the support page

GRIEVANCE OFFICER

GRIEVANCE OFFICER

If you have any queries or concerns regarding how we process/use your data and/orthis Policy, you may reach out to the Grievance Officer as per the details mentioned below:

For any queries or concerns regarding our Services, kindly email us at help@theporter.in.