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INTRACITY FAQS

FREQUENTLY ASKED QUESTIONS
Do you provide labour (loading/unloading) services?

Our partners would help you to set the goods in the vehicle. However, we do not provide labour services for loading or unloading of goods.

If required, you can negotiate with our partner who will get allocated for your trip. However there is no assurance that he will be willing to do the labour work & if he is willing then the charges will be mutually decided between you & the partner. Porter will have no role in the negotiation.

How can I place a booking with multiple stops?

After placing an order, you can add stops between your pickup and drop location by calling our customer care (STD) 4410 4410. Currently, this facility is not available in the app.

How can I pay the trip fare?

The trip fare is calculated after a trip is ended. There are multiple ways to pay the fare:

a) Porter Wallet: You can deposit money in advance in Porter Wallet and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.

b) PayTm: You can link your PayTm account with Porter and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.

c) Cash: The trip fare can also be paid in cash directly to our partner at the drop location.

The payment mode can be selected at the time of order placement.

Note: We do not offer any credit facility.

Can I place a booking in advance?

You can place a ‘Book Later’ order between 1 hour from booking time upto 48 hours from the booking time.

Please Note:

- Vehicle and partner details will be shared with you 30 mins prior to the pickup time

- Porter strives towards providing you with a vehicle at your desired time and continuously monitors the vehicle availability in all regions. However, we do not guarantee vehicle allocation to you. In case, we are unable to find a vehicle, the same would be notified to you 20 mins prior to the pickup time.

- Book later option may be restricted for certain time slots when the slot pool has exhausted.

Do you serve 24X7 or is there any time limit?

Yes, we do serve you 24x7. Please note that the order confirmation is subject to vehicle availability.

Who pays the toll, parking and other charges?

Toll Charges : These are included in your trip fare So you don’t have to pay for these changes at the time of crossing the toll or pay additional money to the partner.

Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location.

Parking & Other Charges : The customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.

Will I be charged anything if I cancel the trip?

If you cancel, after a partner is assigned for your trip, then you may be charged a cancellation fee of Rs. 50/-. Conditions for these cancellation charges may vary from time to time.

Are my goods secure?

All our partners go through a background verification process. Also, you can your our tracking system to track your goods live while they are being transported.

Do your vehicles ply during No-entry timings? Do you have No-entry Pass vehicles?

We do have vehicles which carry No Entry Pass (NEP) as well & such vehicles can ply during the no entry timings. (An additional charge may be applicable for NEP vehicles, during the no entry time )

Is there any service guarantee?

We would like to assure you of the accuracy of our ETA & the estimated travel time. However, given the unpredictable nature of traffic & road conditions, we do not provide any service guarantee.

How can I track the vehicle?

The vehicle can be tracked by clicking on the live order in your customer app. Also, we send you an SMS once a partner is allocated on your order.

Can the drop location be changed?

You can call our customer care & have your drop location changed. We strongly recommend that you do so as it would help the partner to use navigation for the fastest route. Please note that changing the drop location will change the estimated fare.