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INTRACITY FAQS

FREQUENTLY ASKED QUESTIONS

FAQs – GST and E-way bill

From 1st April 2018, if the invoice value of goods is more than Rs 50,000, e-way bill is mandatory for inter-state movement of goods (movement to other states). For such deliveries, please provide a copy of valid E-way bill and Invoice to our driver partners for smooth and hassle-free movement of goods. If consignment value is less than or equal to Rs 50,000 please provide the partner driver with the copy of invoice, bill of supply or delivery challan. For more info, please refer to the faqs on E-way here: E-way FAQs . For more information on how to generate an E-way bill, please follow the following link Generate E-way bill

Whether Porter issues invoices after the trip?

Porter is a registered Goods Transport Agency. After the completion of trip, the invoice will be shared over the registered email-id of the customer..

Whether GST is charged on the services of Porter?

Porter does not charge GST on its services. Services by GTA by way of transportation of goods are exempted under GST, if services are provided to an unregistered person.

If services are provided to a registered person and the trip charges exceed INR 1,500/-, then the customer needs to pay GST under the Reverse Charge Mechanism.

All trip charges up to INR 1,500/- are currently exempted from GST.

What does “GST under the Reverse Charge Mechanism” mean?

GST is to be paid by the customer availing the services.

What will be the rate of GST?

The customer is required to pay GST at 5% of invoice/consignment value. Please verify this with your Tax team / consultant, as well.

Is Input Tax Credit available on GST paid under the Reverse Charge Mechanism?

Yes, Input Tax Credit is available for GST paid under the Reverse Charge Mechanism. This is also dependent upon the taxability of the Assessee’s output.

Whether GST liability is reflected on the GST dashboard / account of the customer on GST portal?

If the customer has provided the correct GST number, all transactions which are liable to GST under the Reverse Charge Mechanism, will be uploaded on the GST portal by Porter on a monthly-basis.

Who is responsible for generating the E-way bill?

It is the responsibility of the customer to generate e-way bill and provide the copy of e-way bill to driver partners of Porter.

What are the documents that need to be given to driver partners along with the goods being transported?

The customer should always give the invoice / bill of supply / delivery challan / bill of entry or any other documents as required under GST law and rules. It is the responsibility of the customer to hand over these documents to the driver partners of Porter to ensure a smooth experience.

What are the consequences of not submitting the requisite documents to driver partners of Porter?

It is the responsibility of the customer to give the requisite documents to driver partners of Porter. If the customer fails to submit the requisite documents, the customer will have to bear the monetary and non-monetary losses, penalties and any inconvenience arising out of the same.

How to enter the details of Vehicle in the e-way bill?

As soon as the customer books the trip, the customer can view the vehicle details assigned for transportation. Customers should mention the same vehicle details in the e-way bill.

Do you provide labour (loading/unloading) services?

Yes, Porter has driver-helper categories called the Ace-Helper and the Three Wheeler Helper. If you require additional help in loading and unloading you can choose a vehicle from the mentioned categories and get the help you need.

How can I pay the trip fare?

The trip fare is calculated after a trip is ended. There are multiple ways to pay the fare:

Porter Wallet: You can deposit money in advance in Porter Wallet and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.

PayTm: You can link your PayTm account with Porter and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.

Cash: The trip fare can also be paid in cash directly to our partner at the drop location. \n The payment mode can be selected at the time of order placement.

Note: We do not offer any credit facility.

Can I place a booking in advance?

We do not provide advance booking feature. Use our app to book a vehicle at the time of requirement.

Do you serve 24X7 or is there any time limit?

Yes, we do serve you 24x7. Please note that the order confirmation is subject to vehicle availability.

Who pays the toll, parking and other charges?

Toll Charges : These are included in your trip fare So you don’t have to pay for these changes at the time of crossing the toll or pay additional money to the partner. Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location.
Parking & Other Charges : The customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.

Will I be charged anything if I cancel the trip?

If you cancel, after a partner is assigned for your trip, then you may be charged a cancellation fee of Rs. 50/-. Conditions for these cancellation charges may vary from time to time.

Are my goods secure?

All our partners go through a background verification process. Also, you can your our tracking system to track your goods live while they are being transported.

Do your vehicles ply during No-entry timings? Do you have No-entry Pass vehicles?

We do have vehicles which carry No Entry Pass (NEP) as well & such vehicles can ply during the no entry timings. (An additional charge may be applicable for NEP vehicles, during the no entry time )

Is there any service guarantee?

We would like to assure you of the accuracy of our ETA & the estimated travel time. However, given the unpredictable nature of traffic & road conditions, we do not provide any service guarantee.

How can I track the vehicle?

The vehicle can be tracked by clicking on the live order in your customer app. Also, we send you an SMS once a partner is allocated on your order.

Can the drop location be changed?

You don't have to! Please ask the driver to proceed to the new location. We will automatically calculate the new price based on the new drop location

In what circumstances can the trip fare change?

The trip fare can change due to the below mentioned reasons:

1. If the Pick up and drop location changes a lot from the originally mentioned ones

2. If the Loading and unloading time exceeds 60 mins

3. If there are multiple stops in the trip

4. If you are particular about the route that needs to be taken by the driver and if that route is different from our recommendation to the driver

5. Other unforeseen issues

What mini trucks to use for shifting goods?

You can choose a mini truck as per the type and weight of the goods you wish to transport. Depending on the type of goods, you can decide whether you want to go for an open body or a closed body mini truck and the weight of goods will help you decide which mini truck would be best suitable for the movement job. Following are the mini trucks available in the market for shifting goods.

How to move furniture around in the city?

The best way to move furniture around the city is through an online app based mini truck provider. These service providers are economical, have verified drivers and gps tracking making them the best option in the current market.

Tata Ace

Tata Ace Open or Closed body?

The Tata Ace (also known as Chota Hathi) comes in both open and closed models. You can order either keeping in mind the type of goods that need movement and the weather.

How much can Tata Ace Accomodate?

Tata Ace has a weight bearing capacity of 750 kgs (7ft x 4.5ft x 5.5ft). Example: a Tata Ace can accomodate one fridge, 2 cupboards, a bed,a few chairs and a table. Visual representation: A Tata Ace can carry around 10-12 average sized washing machines (34in x 24in x23 in).

What are the dimensions of Tata Ace?

The dimensions of a Tata Ace are 7ft x 4.5ft x 5.5ft.

What types of goods can Tata Ace transport?

Tata Ace can carry light to medium heavy goods such as furniture, plywood,perishables, Grocery items, garments, electronic items etc.

Pickup 8ft

Pickup 8ft Open or Closed body?

Pick up 8ft comes in both open and closed variants.

How much can Pickup 8ft Accomodate?

A Pickup 8ft can carry around 1000 kgs. If we apply this example to average sized washing machines (34in x 24in x23 in) it can approximately carry 13-15 washing machines.

What are the dimensions of Pickup 8ft?

The dimensions of a Pick up 8ft are 8ft x 4.5ft x 5.5ft.

What types of goods can Pickup 8ft transport?

A Pickup 8ft can carry anything from light to heavy and voluminous goods ranging from house shifting goods to heavy machinery. For visual representation we can assume that it has enough space to carry roughly 13-15 average sized washing machines (34in x 24in x23 in).

Tata 407

Tata 407 Open or Closed body?

Tata 407 comes with both open and closed body.

How much can Tata 407 Accomodate?

A Tata 407 can carry approximately 23- 25 washing machines with the dimensions of 34in x 24in x23 in. Due to its voluminous size it is good for carrying all kinds of goods ranging form light to super heavy items.

What are the dimensions of Tata 407?

The dimensions of a Tata 407 is 9.5ft x 5.5ft x 6ft.

What types of goods can Tata 407 transport?

Due to its voluminous size and open and closed variants the 407 is good for carrying all kinds of goods ranging form light to super heavy. It is ideal for carrying anything from garments, furniture to heavy machinery, electronics etc.

Which is the best mini truck to buy?

There's no best mini truck for all purposes. Depending on the your size, load bearing capacity & type of goods movement requirements and budget you can choose from a wide range of mini trucks.

Mini Truck vs Large Truck?

A mini truck can be used for daily requirements where as a truck can only meet specific heavy goods requirements. Mini trucks are also less expensive than trucks with prices ranging from 2-7 lakhs while trucks start at 7 lakhs. Mini trucks are also more fuel efficient compared to trucks. Mini trucks can carry weights (depending on their models) ranging from 600-2500kgs whereas trucks can carry about 20,000kgs.

Tata Ace

What is the on road price for Tata Ace?

Tata Ace's ex showroom price is 3.9 lakhs. The on road price including registration and insurance would probably go up to 4.5 lakhs. The final price may vary according to the city it is purchased.

What is the mileage of Tata Ace?

Tata Ace has a mileage of 17.9 kmpl

When should I buy Tata Ace?

If you are planning to start any new business pertaining to transport or a businessman who needs to move his goods on his own then Tata Ace is a good model to invest in. Tata Ace aka Chota Hathi comes in both open and closed variants and apart from being used as a cargo truck for all kinds of light to heavy goods can also be converted into a water tanker, hoarding van, mobile unit etc. The dimensions of a Tata Ace are 7ft x 4.5ft x 5.5ft and it can carry upto 750kgs. In case you are in need of a mini truck and do not the time/budget to get/run one you can also opt for app based mini truck providers as well.

Tata 407

What is the on road price for Tata 407?

The Tata 407 ex showroom price is 6 lakhs. The on road price including registration and insurance would probably go up to 6.5 lakhs. Please note that the final on road price may vary a little city to city.

What is the mileage of Tata 407?

The mileage of Tata 407 ranges from about 10.0 kmpl.

When should I buy Tata 407?

The Tata 407 is available with both open and closed body and has the dimensions of 9ft x 5.5ft x 6ft. It has a load bearing capacity of about 2500kgs. It can carry everything from light to heavy machinery and be used for house-shifting requirements as well along with grocery, food, beverages, electronic items etc. If you have bulk goods movement over 2000 kgs then this is a sturdy option for you.

Pickup 8ft

What is the on road price for Pickup 8ft?

The on road price of Mahindra Bolero Pickup 8ft approximately ranges from 7.36 lakhs to 7.56 lakhs depending on the variant you want to buy and city in which you wish to buy it.

What is the mileage of Pickup 8ft?

The mileage of Pickup 8ft is roughly 13kmpl.

When should I buy Pickup 8ft?

The Mahindra Bolero Pickup 8ft has the dimensions of 8ft x 4.5ft x 5.5ft. It can be used to move light to heavy goods such as timber products, industrial machinery, and light goods such as garments, perishables and fulfill home shifting needs as well. It is a great choice for people looking to move goods weighing upto 1000kgs.

Mahindra Supro

What is the on road price for Mahindra Supro?

The on road price of Mahindra Supro would be between 5.4-5.76 lakhs (along with license and registration).

What is the mileage of Mahindra Supro?

The mileage for Mahindra Supro is 23.5 kmpl.

When should I buy Mahindra Supro?

The Mahindra Supro is a great option for people looking for light to medium daily goods movement. This mini truck has the load body dimensions of 7.5ft x 5ft amd can carry a payload of upto 850kgs (diesel and 750 for CNG). It has smart fuel options of CNG and diesel and comes in the open body model. It can be used to carry all kinds of goods from house furniture, food and beverages, electronic items, grocery, garments, plywood etc.

Maruti Super Carry

What is the on road price for Maruti Super Carry?

The ex showroom price for Maruti Super Carry is 4,01,000 lakhs and the price along with license and registration would be around 4.5-4.6 lakhs depending on the city in which it is purchased.

What is the mileage of Maruti Super Carry?

The mileage for Maruti Super Carry is 23.5 kmpl.

When should I buy Maruti Super Carry?

The Maruti Suzuki Super Carry has a weight bearing capacity of upto 740kgs and has the dimensions of 12.4ft x 5.1ft x 6.1 ft. It is great for moving goods such as household items, perishables, beverages, electronics, furniture, grocery items etc. It is a great investment if you intend to use it for moving light to medium heavy articles.

How can I book, hire or rent a mini truck tempo online?

It is very easy to book from a wide range of mini trucks like Tata Ace, Tata 407, Pickup 8ft, Supro, Maruti Carry, Champion, EECO etc. online.

1. Search for app based mini truck providers (Example: Porter)

2. Download the app

3. Compare the mini truck options on size, load bearing capacity & type of goods movement requirements

4. Check Trip Estimate for each of the mini truck options

5. Click book now

Is it better to get vehicle online or through local Naka service?

It is better to get a vehicle online through a service provider

1. Choice: choose among various mini trucks and get one as per your goods weight

2. No time limit: 24/7 availability

3. Upfront pricing: know the prices before you book

4. Tracking: you can track the entire trip on your phone

5. 30 minute ETA: the vehicle will arrive at your location in 30 minutes irrespective of when you book

How much time does it take for a vehicle to arrive once booked?

Online tempo providers generally have driver partners across the length and breadth of the city. A vehicle would probably arrive at your location in about half an hour.
Porter guarantees a vehicle in under 15 minutes.

How can we get trip fare estimate for goods movement?

Online tempo providers generally have a trip estimate calculator on their website. All you have to do is fill in your trip starting location, destination location and type of vehicle requirement. The website will automatically calculate the fare for you. Else you can download the app, try booking a vehicle and it'll show you the fare estimate for the trip.
Go to porter.in and get your trip estimate now!

Where can I find a mini truck renting website?

It's a simple four step process:

1. Google online mini truck providers

2. Check out the options

3. Click on the link provided

4. Go to the website and book a truck of your choice

Porter is the largest mini truck aggregator in India

Will I get verified drivers for goods shifting?

When you book/hire a mini truck through Porter, an app based service you get verified drivers. Porter has a thorough vetting process when they attach a driver partner to their company including keeping a copy of all the necessary documents. This makes their drivers the safest bet.

How to get mini truck with labour?

App based mini truck providers generally do not provide labour to help with loading and unloading. The most uncomplicated way to do this would be to book a truck then call the driver and either ask him to help or arrange some one who can help with the shifting. Drivers generally charge a nominal fee for providing this kind of help.

Can I pre book a vehicle for shifting goods online?

Online Logistics aggregators have mini trucks in almost every prominent area in a city so that their vehicle ETA always remains under 30 minutes. For this reason it is not possible to pre-book a vehicle, however since they do not have time restrictions and all time availability (mostly) you can book a vehicle anytime as per your needs.

Do online tempo services charge GST?

Charging GST largely depends on the company. Some companies do and some don't. For eg. Porter does not charge GST.

Porter Logistics in present in what cities

Porter, an aggregator for intra city logistics with over half million customers and more than 50000 driver partners facilitates on-demand logistics requirements. From an individual with a shifting headache to small-medium sized enterprises with goods movement problems; porter provides mini trucks & two wheelers for every need with transparent pricing, live tracking & faster delivery time. Porter is present in the following cities

1. Mumbai

2. Delhi

3. Bangalore

4. Hyderabad

5. Chennai

6. Ahmedabad

How to give mini trucks for attachment?

Mini trucks with high demand for goods movement are Tata Ace, Tata 407, Pickup 8ft, Supro, Maruti Carray, Champion, EECO etc. It is very easy to give mini trucks for attachment online.

1. Search for tempo providers or logistic companies (Example: Porter)

2. Compare the average monthly earnings, work time flexibilities and other perks like family medical benefits, vehicle insurance etc.

3. Download the app & Upload all the necessary documents

Once done with all these steps you can start serving trips and earning money real time.

What is the mini-truck no entry time?

No entry time is a time which restricts heavy & medium sized goods vehicle to enter a city. Currently no entry time is enforced only in the city of Delhi & Gurgaon (Gurugram)

1. Delhi - Tata ace/champion/Ecco no entry time is 8am to 11 am in the morning and 5 pm to 11 pm at night.

2. Gurgaon (Gurugram) - The no entry time in Gurgaon is from 4pm to 9pm for all vehicles.

How to manage house shifting?

House shifting can either be managed individually or you can hire professional packers and movers.

A) If your managing house shifting individually then follow these steps:

1. Make a Checklist of items you want to move

2. Start packing items accordingly in cardboard boxes

3. Carry valuables yourself

4. Pack fragile items in bubble wrap

5. Secure all boxes with tape and rope

6. Book online tempo from Porter and shift

B) Hire Porter's professional packers and movers to do all the packing, loading, moving and unloading.

How expensive is house shifting via movers & packers?

Packers and movers are companies that provide the service packing and moving all your items such as furniture, belongings and home furnishing items etc to your new destination. They generally have different packages depending on the number of items, weight and volume of the goods, relocation distance and number of labours involved. To check the pricing of Porter's packers and movers service, visit Packers and Movers page

House shifting during weekend vs working day?

House shifting if planned well is a one day job. Whether you use movers and packers or book a mini truck online, it can be done on either a working day or weekend. Shifting on weekday can be more economical and shifting on weekend would be more convenient.

Why should you just hire movers?

One should hire just movers, if:

1) There are little things to be packed.

2) Packing, loading and unloading isn't labour intensive.

3) Avoid cost of packing & labour.

But if either of the above 3 is a concern then one should hire a professional packers and movers.

What are the materials needed for packing household items?

The most important materials needed for packing household items are

1. cardboard boxes of various sizes

2. bubble wrap

3. newspapers

4. brown cello tapes

5. large bundles of strong string

What are the best vehicles for house shifting?

Refer to question - What mini trucks to use for shifting goods?

Whether TDS is applicable on Porter Services?

Yes, TDS is applicable on Porter Invoices, if aggregated fare exceeds Rs. 100,000/- in a financial year. However, please verify this with your tax teams / consultants, as this limit is subject to regulatory updates.

Whether Porter will provide declaration towards non deduction of TDS under section 194C of the Income Tax Act, 1961?

No. Porter will not provide declaration for non-deduction of TDS. You may deposit TDS as per applicable rate on behalf of SmartShift Logistics Solutions Private Limited (Porter).

Whether we need to pay full amount at the end of the trip or deduct TDS at the time of payment?

Entire fare amount needs to be paid while making the payment. TDS amount may be deposited over and above the trip fare as per applicable rates on behalf of Porter.

How do I recover the amount of TDS deposited on behalf of Porter? What is the process to claim reimbursement for TDS paid on behalf of Porter?

Reimbursement of the TDS deposited on behalf of Porter can be claimed by following below mentioned steps:

1. Pay the TDS amount to the Income Tax Department and generate Form 16A.

NOTE: Only a valid Form 16A generated from the Income Tax TRACES portal and signed by the authorized signatory/digitally signed is acceptable for claiming TDS reimbursement; bank challans receipts are not acceptable.

2. Send an email to Porter Finance team at finance@porter.in, with the subject line 'TDS reimbursement', and attach a copy of the Form 16A along with Porter registered mobile number.

3. Porter will verify the submitted documents and will accordingly approve the reimbursement of the said amount.

4. If the reimbursement is approved, the refunded amount will be added to Porter wallet of your registered mobile number.

Please note that the information on this page is provided as general information, and does not constitute tax, legal, or other professional advice, and must not be used as such. Please consult your tax advisor if you have any questions regarding the above.